Contact Us & Customer Feedback

You can contact us by selecting from the links below. We welcome and invite you to provide us with feedback about your experience with Simplicity Funerals.

Complaints Handling

When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.

We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information. For more information about our complaints handling process, please read our Complaints Handling Policy here.

Other questions or arranging a funeral now

If you have a question about Simplicity Funerals, our services or you are arranging a funeral that is needed now, you can email us by filling out our contact form below. We are also available 24 hours a day, 7 days a week on 1300 556 222

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